1
%
Of customers say understanding how they use products and services is very important to winning their business.
- Salesforces -
1
%
Of customer requests for service on social media are not acknowledged
- Esteban Kolskys -
1
%
Of customers believe it takes too long to reach a live agent.
- ServiceNow -
1
%
Of customers become a
customer of a company because
of their reputation for great
customer service.
- RightNow -
1
%
Of people are likely to switch
brands if they find the purchasing
process too difficult
- Salesforces -
1
%
About one in three people (30%)
say the most important aspect
of customer service is speaking
with a knowledgeable and friendly
agent
- Microsoft -
