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MULTI-LINGUAL
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CUSTOMER
SUPPORT
SERVICE
WELCOME!

GOOD AND AFFORDABLE
— ONE PARTNER FOR EVERYTHIN

20

YEARS OF

EXPERIENCE

2004 — Started as a reliable eCommerce support partner for SME businesses and well-known European and international market leaders. We can react quickly on all client’s requests since we perform our services by ourselves and we are able to provide services of excellent employees at affordable prices through our locations in Eastern Europe. This is possible as we are not limited by a lack of staff.

WHY US?

LANGUAGES FROM BERLIN, PARIS, ROME, WARSAW TO TOKYO

CLIENT SUPPORT - IMMEDIATELY AND COMPETENTLY

You focus your energy on your main business activity. We are your backoffice. You have no problems with personnel management! We process calls and requests of your clients by all means in many european and international languages, we optimize your logistics up to parcel handling. You get a single partner as a contact and we communicate with your clients and suppliers in Europe and worldwide.

CUSTOMER SERVICE

LOGISTICS SUPPORT

SURVEYS

INBOUND

SECRETARIAL SERVICES

SM SUPPORT

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Projects
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Employees
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Languages
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WHAT DO WE DO?

PROJECTS

This successful auto parts dealer relies on our top-notch customer service. With our support, we ensure that all inquiries from our customers are resolved quickly and efficiently.

We provide comprehensive customer service for AuraNatura®, a renowned market leader in the field of fermented dietary supplements in Europe. AuraNatura® has been established in the German and Austrian markets for several years and is now also present in the Czech Republic and Poland, where we provide customer support.

In 6 countries and in 6 languages our leading agents serve thousands of smartphone and cordless phone users if there are problems with settings, programs, etc.

Cesky Mincovni Obchod is a leading online shop specializing in the sale of collector coins, medals, and jewelry in the Czech Republic and Slovakia. Our team handles comprehensive customer support and assists with complex requirements in the e-commerce sector.

This successful online auto parts dealer relies on our competent customer service. We handle all telephone support.

We are proud to collaborate with AUDIO2, a renowned expert in audio descriptions, subtitles, sign language, and easy language. As a partner of this leading provider of barrier-free solutions and high-quality services in film, advertising, and television production, we focus on translating subtitles from German into Ukrainian.

MTS Group, an internationally operating brand manufacturer in the areas of automotive accessories, car care, bicycles and bicycle accessories, electrical installation materials, and more, relies on our services to ensure customer support at the highest level. Our team assists MTS Group with processing return labels, classifying and managing customer tickets, handling and processing telephone customer inquiries, as well as providing technical support for e-bikes over the phone.

Production equipment company*

The leader of the European market in the field of production equipment has been relying on our customer support and reliable processing of thousands of parcels for more than 10 years.

Online shops

For more than 20 online shops between which are also world market leaders*, we handle the complete customer service and that is in almost all European languages. Get the profit from our experience in the area of online drugstores, cosmetics, fashion, care services, agricultural services, organic products etc.

Furniture trade*

One of the worldwide biggest furniture enterprises relies on our services in logistics. Everything has to be ready for tens of thousands of shoppers all the time!

*We do not disclose our clients at their request!

TEAM

EXECUTIVES &

OWNERS

dm-300

Dmytro

Rushchak​

+380 50 3175185

martin-300

Martin

Sonntag

+43 732 7570950

Frame 2152

Matthias

Gumpinger

+43 664 3229100

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Otto

Gumpinger

+43 664 2252775

PROJECT &

TEAM LEADERS

Olga Fehecyn​​

Head of Lviv Branch, Ukraine

Petra Kopečková

Head of České Budějovice Branch,
Chech Republic

Monika Gajewska

Head of Branch in Katowice, Poland

Ivana Fajnorová

Head of Branch in Bratislava, Slovak Republik

Marie Pirtyák Mikešová

CEO MSV Multicall s.r.o. in
České Budějovice

Monika Pytlarz

Head of České Budějovice Branch,
Chech Republic

Ira Hartmann

E-commerce Project Managment

Hans Bolinger​

Team leader of Auto parts project

Roman Begmetiuk

Team leader Industrial Service

Ingrid Gruber

Team leader of Subscriptions project

Lena Sander

Team leader of Furniture trade

Oksana Jarosch

Team leader of Furniture trade

Nadiia Moroz

Team leader of Customer Service and Returns Management

Austria

Deggendorferstrasse 5, Linz 4030

Czech Republic

Rudolfovská třída 464/103,  České Budějovice 37001

Ukraine

Stryiska street 202, Lviv 79031

Poland

Wróblewskiego street 2a,
Katowice 40214

Slovak Republik

Račianska 62,  Bratislava 83102

Austria

Deggendorferstrasse 5, Linz 4030

Czech Republic

Rudolfovská třída 464/103,  České Budějovice 37001

Ukraine

Stryiska street 202, Lviv 79031

Poland

Wróblewskiego street 2a,
Katowice 40214

Slovak Republik

Račianska 62,  Bratislava 83102