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MULTI-LINGUAL
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CUSTOMER
SUPPORT
SERVICE
WELCOME!

GOOD AND AFFORDABLE
— ONE PARTNER FOR EVERYTHIN

18

YEARS OF

EXPERIENCE

2004 — Started as a reliable eCommerce support partner for SME businesses and well-known European and international market leaders. We can react quickly on all client’s requests since we perform our services by ourselves and we are able to provide services of excellent employees at affordable prices through our locations in Eastern Europe. This is possible as we are not limited by a lack of staff.

WHY US?

LANGUAGES FROM BERLIN, PARIS, ROME, WARSAW TO TOKYO

CLIENT SUPPORT - IMMEDIATELY AND COMPETENTLY

You focus your energy on your main business activity. We are your backoffice. You have no problems with personnel management! We process calls and requests of your clients by all means in many european and international languages, we optimize your logistics up to parcel handling. You get a single partner as a contact and we communicate with your clients and suppliers in Europe and worldwide.

CUSTOMER SERVICE

LOGISTICS SUPPORT

SURVEYS

INBOUND

SECRETARIAL SERVICES

SM SUPPORT

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Projects
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Employees
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Languages
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WHAT DO WE DO?

RELEVANT

TOP PROJECTS

This successful online auto parts dealer relies on our competent customer service. We handle all telephone support.

In 6 countries and in 5 languages our leading agents serve thousands of smartphone and cordless phone users ​​if there are problems with settings, programs, etc.

Production equipment company*

The leader of the European market in the field of production equipment has been relying on our customer support and reliable processing of thousands of parcels for more than 10 years.

Online shops

For more than 20 online shops between which are also world market leaders*, we handle the complete customer service and that is in almost all European languages. Get the profit from our experience in the area of online drugstores, cosmetics, fashion, care services, agricultural services, organic products etc.

Furniture trade*

One of the worldwide biggest furniture enterprises relies on our services in logistics. Everything has to be ready for tens of thousands of shoppers all the time!

*We do not disclose our clients at their request!

TEAM

EXECUTIVES &

OWNERS

dm-300

Dmytro

Rushchak​

+380 50 3175185

martin-300

Martin

Sonntag

+43 732 7570950

otto-300

Otto

Gumpinger

+43 664 2252775

PROJECT &

TEAM LEADERS

Olga Fehecyn​​

Head of Lviv Branch, Ukraine

Hana Gürtlerová

Head of České Budějovice Branch, Chech Republic

Dawid Kowaliczek

Head of Branch in Katowice, Poland

Ira Hartmann

E-commerce Project Managment

Hans Bolinger​

Team leader of Auto parts project

Ingrid Gruber

Team leader of Subscriptions project

Yaryna Hrynovets

Team leader industrial service

Lena Sander

Team leader of Furniture trade

Marie Mikešová

Team leader 

Sophie Jarosch

Team leader of Furniture trade

Austria

Deggendorf street, 5, Linz 4030, Austria (A)

+43 732 90324 0

Czech Republic

Rudolfovská Street 464/103,  České Budějovice 37001, Czech Republic (CZ)

+420 389 802200

Ukraine

Stryiska street, 202, Lviv 79031

+380 322 948544

Poland

Wróblewskiego str., 2a
Katowice, 40214

+48 32 88 98 111

Slovak Republik

Račianska 62, SK – 831 02 Bratislava – Nové Mesto

+421 232 456 400
bratislava@msv-multicall.com