

MULTI-LINGUAL
CALL CENTER

CUSTOMER
SUPPORT
WELCOME!
GOOD AND AFFORDABLE
— ONE PARTNER FOR
EVERYTHIN
19
YEARS OF
EXPERIENCE
2004 — Started as a reliable eCommerce support partner for SME businesses and well-known European and international market leaders. We can react quickly on all client’s requests since we perform our services by ourselves and we are able to provide services of excellent employees at affordable prices through our locations in Eastern Europe. This is possible as we are not limited by a lack of staff.
WHY US?
LANGUAGES FROM BERLIN, PARIS, ROME, WARSAW TO TOKYO
CLIENT SUPPORT - IMMEDIATELY AND COMPETENTLY
You focus your energy on your main business activity. We are your backoffice. You have no problems with personnel management! We process calls and requests of your clients by all means in many european and international languages, we optimize your logistics up to parcel handling. You get a single partner as a contact and we communicate with your clients and suppliers in Europe and worldwide.



CUSTOMER SERVICE

LOGISTICS SUPPORT

SURVEYS

INBOUND

SECRETARIAL SERVICES

SM SUPPORT
WHAT DO WE DO?
RELEVANT
TOP PROJECTS
This successful online auto parts dealer relies on our competent customer service. We handle all telephone support.
In 6 countries and in 5 languages our leading agents serve thousands of smartphone and cordless phone users if there are problems with settings, programs, etc.

Production equipment company*
The leader of the European market in the field of production equipment has been relying on our customer support and reliable processing of thousands of parcels for more than 10 years.

Online shops
For more than 20 online shops between which are also world market leaders*, we handle the complete customer service and that is in almost all European languages. Get the profit from our experience in the area of online drugstores, cosmetics, fashion, care services, agricultural services, organic products etc.

Furniture trade*
One of the worldwide biggest furniture enterprises relies on our services in logistics. Everything has to be ready for tens of thousands of shoppers all the time!
*We do not disclose our clients at their request!
TEAM
EXECUTIVES &
OWNERS
PROJECT &
TEAM LEADERS

Olga Fehecyn
Head of Lviv Branch, Ukraine

Petra Kopečková
Chech Republic

Monika Gajewska
Head of Branch in Katowice, Poland

Ivana Fajnorová
Head of Branch in Bratislava, Slovak Republik

Marie Mikešová
České Budějovice

Monika Pytlarz
Head of České Budějovice Branch,
Chech Republic

Ira Hartmann
E-commerce Project Managment

Hans Bolinger
Team leader of Auto parts project

Roman Begmetiuk
Team leader industrial service

Ingrid Gruber
Team leader of Subscriptions project

Lena Sander
Team leader of Furniture trade

Oksana Jarosch
Team leader of Furniture trade


Czech Republic
Rudolfovská třída 464/103, České Budějovice 37001
- +420 389 822200

Ukraine
Stryiska street 202, Lviv 79031
- +380 322 948544 (Administration)
- +380 322 421302 (HR & Marketing)



Czech Republic
Rudolfovská třída 464/103, České Budějovice 37001
- +420 389 822200

